Question Description
********Do the terms and questions in the attached workbook.*********
T SECTION 2: DEFINE THE FOLLOWING TERMS
Q SECTION 2: READING QUESTIONS
Understanding and Managing Public Organizations (5th ed.)
- Chapter 13, Managing Organizational Change and Development (pp. 409448)
- Chapter 14, Advancing Effective Management in the Public Sector (pp. 449458)
Rainey, H.G. (2014).
Lean and Six Sigma Process Improvement Methods
U.S. Environmental Protection Agency (2017)
Using Lean Thinking to Reinvent City Government
Drickhamer, D. (2008)
“Change Management in Government”
To access this article, click the UM Library Online link below and paste the title into the search bar:
Ostroff, F. (2006).
” Case study: Identifying resistance in managing change.
To access this article, click the UM Library Online link below and paste the title into the search bar:
Trader-Leigh, K.E. (2001)