HSC 3341 Keiser Importance of Emotional Component when Dealing with Conflict Ques

Question Description

Part 1

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Watch Video

Video URL http://youtu.be/6eoyPvHfugU

1- Watch this video clip of Professor Daniel Shapiro, Director of the Harvard International Negotiation Initiative and faculty member at Harvard Law and Medical School. What do you think about Dr. Shapiro’s belief in the importance of the emotional component when dealing with conflict?
2- What are the benefits of third-party intervention by a manager among the employees he or she manages? What are the drawbacks?
3- Describe specific conflict situations in your work, or that you might anticipate when you become a manager, and discuss how you might intervene to help the parties resolve their issues.

You must use a citation and reference in your initial post and in at least one of your response posts, using proper APA 6th edition format.

Part 2

Collaborate and Discuss: Think of a conflict situation that could occur in a healthcare setting and create a scenario. This can involve health care workers or patients. For example, it could be a conflict between workers, or it could be a conflict between a health care worker and a patient. In your scenario, describe how those involved were able to reach a collaborative solution. Use the concepts from Chapter 10 in your scenario. The Instructor will not post in this forum, and you are required to post your initial scenario and respond to one student only, for a total of two posts.

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