We look at the IT organization from the perspective of the customer of the IT organization, the general manager, or “user” of the systems. Based on this statement, what can a manager expect from the IT organization?
Reference: Pearlson, K., Saunders, C., Galletta, D. Managing and Using Information Systems: A Strategic Approach, 6th Edition. Burlington, MA. Wiley, 2016
ISBN: 978-1-119-24807-1 (EVALC)